How long does your product last? From the time it is opened, products are safe for 6months to 1year. BUT if not stored properly the results may vary.
Where are your herbs and oils from? We carefully source our botanicals and oils from several countries around the world to ensure the best quality!
Can sensitive skin types use these products? Yes, our products are natural and organic. All skin types welcome but consider doing small patch tests when introducing new products to the skin.
What if my results are not shown? YET! When trying new systems the results may vary. Consider how long you have been using the product. Some users may notice results the next day while others in 3 weeks; everyone's body is different. Be sure to use as directed "use day and night for best results". Another thought of consideration, is to seek healing from within as well (take care of the inner you) Your insides have the same importance as out. DIET IS KEY.
Can children use these products? Yes, but if child is under 8m contact us via message or email in regards to concern. Certain products can be altered for particular reasons. AND if the child has allergies to nuts or certain ingredients then that should be considered.
Are these products scented? Yes, most are naturally scented. Some have little to no smell. Ingredients will specify if fragrance are added for assurance.
Are these products on hand? Yes and no! Some products are already made and ready, while some are made to order. Ingredients that we use are natural and organic so the shelf life varies as opposed to typical brands. We like to be as fresh as possible.
May I inquire about a product that is not listed? Yes! That is one reason we make to order, if you have something you want specifically made just for you then we can do that too! We make custom orders. But be mindful of prep time and your que position. We value every customer and their needs.
What is your typical response time? We are a busy business so depending on your que position or how busy we are, replies may take up to 7 days or less. We try our hardest to reply in a reasonable time frame. Again, we value you and your needs. Thank you!
My address is incorrect, what happens now? KSR Natural will NOT be held liable for any misdelivered orders due to customer error. It is the customer's full responsibility to enter and verify the correct address (including unit/apt numbers) BEFORE placing the order. We cannot make any changes and there is a hard NO REFUND policy for these types of errors.
How long does shipping take? Depending on the season, our processing times can range from 1-5 business days or sooner. Once your order has been fulfilled and processed, shipping times can range from 2-5 business days (excluding major holidays)
My package is lost or stolen, what happens now? KSR Natural will NOT be held responsible for any shipping delays neither will we be held liable for any errors made by the shipping courier such as delayed or lost/stolen items. If this occurs, we recommend immediately contacting the shipping courier that you received your tracking information from to try to retrieve the package or file a claim directly through them.
What is the refund policy? Due to the nature of our products, we have a strict NO REFUND policy. All sales are final and we DO NOT accept any returns. This policy ensures the quality and potency of our products. It also serves as a safety measure to our team and customers. HOWEVER, please email us regarding your concerns if you are displeased and be very detailed as to why, and from there we will discuss the next steps.
